Monday through Friday: 9:00 a.m. - 12:00 p.m. | 2:30 p.m. - 5:00 p.m.

Become a reseller

Quote

Sign In/Sign Up

DESIGN

General terms and conditions of sale

These Terms and Conditions of Sale govern all Contracts for the sale of Products entered into between Lory Progetti Veterinari s.r.l. (hereinafter the “SELLER”) and any purchaser of the Products (hereinafter the “CUSTOMER”).

IDENTIFICATION OF THE SELLER

LORY PROGETTI VETERNIARI s.r.l., Via Bruno Buozzi 3 42025 Cavriago Italy -enrolled in the REGGIO EMILIA Chamber of Commerce under no. REA RE-309823 P. Iva IT02471300208 e- mail address: amministrazione@loryprogettiveterinari.it

Scope of application

These general terms and conditions apply to all sales of Seller’s products concluded at a distance through www.loryprogettiveterinari.com These general terms and conditions must be carefully reviewed by the Customer prior to the completion of the distance purchase procedure. It is understood that the placing of the purchase order through the site implies total and absolute knowledge of these general conditions of sale and their full acceptance: the Customer, by placing the purchase order through the site, unconditionally accepts and undertakes to observe, in his dealings with Lory Progetti Veterinari s.r.l. these general conditions of sale, as well as the conditions of payment set out below, declaring that he has read and accepted all the information provided to him.

Any exceptions to these general conditions shall be effective only if agreed to in writing by the parties. These general terms and conditions are to be considered applicable and in force as long as they are posted on the website www.loryprogettiveterinari.com

Any changes to these terms and conditions will be posted on the site and the new terms and conditions will apply only to orders placed on or after the day of their publication.

Product-related information

Information on products susceptible to distance selling through the site, is provided in accordance with applicable laws and, in particular, Articles 49 and 51 of the Consumer Code.

Product order and contract conclusion

The presentation of products on the site constitutes an invitation to bid. The order can be placed through the website www.loryprogettiveterinari.com by selecting any product image presented therein and otherwise following the steps and instructions specified in the website itself. To make any changes and/or corrections to the order, the Customer shall follow the relevant instructions contained on the Site.

The order through this website can be placed by the Customer who warrants that he/she is of legal age (18 years and older) and has the legal authority to enter into binding contracts.

The General Conditions apply to all sales made through the Site. The General Conditions may be changed at any time.

Any changes and/or new conditions will be in effect from the time of their publication on the Site. To this end, we encourage you to regularly access the Site and check for the publication of the most up-to-date General Conditions.

The applicable General Terms and Conditions are those in effect on the date the purchase order is submitted.

The order can be placed through the site, as a registered Customer by selecting any product image presented therein and otherwise following the steps and instructions specified on the site.

The order is intended as a contractual proposal for purchase.

Upon receipt of the order, the Seller will check the availability of the products ordered, as well as the correctness of the information provided by the Customer and will send him an email containing the order number and information about the products ordered, the details of the price of each product, the shipping address, the approximate delivery time, the transport costs. This email does not constitute acceptance of the proposed purchase, but only constitutes confirmation that the order has been received.

Upon receipt of payment for the purchase will be given confirmation of shipment of the ordered products.

The Customer’s order may be refused if the information provided by the Customer is erroneous or does not comply with these general terms and conditions of sale, if the available products are out of stock, if insufficient solvency guarantees are found, if disputes are pending, or due to force majeure.

If the order cannot be accepted, the Seller will notify, within 10 days after receipt of the order, any inability to process the order, which will be followed by the immediate release of the amount reserved for payment

These Terms and Conditions do not govern the sale of products and/or provision of services by parties other than the Seller that are present on the site through links, banners or other hypertext links. Before transacting business with such parties, it is necessary for the Customer to check their terms of sale. The Seller is not responsible in any way for the provision of services and/or sale of products by such parties. On the websites that can be accessed through such links, the Seller does not perform any control and/or monitoring and is therefore not responsible for the contents of such websites nor for any errors and/or omissions and/or violations of law by them.

ONLINE SHOPPING

Terms and conditions of purchase

Offers posted on the site are available for a limited time duration and for a limited quantity of products. The validity date of the offers is indicated on the site.

All prices shown on the Site are in euros (€) and include VAT. The contribution to order processing and delivery costs is explicitly stated and includes VAT.

The Customer will be charged the price of the product indicated on the Site at the time the order is placed by the Customer. The products will remain the property of the Seller until the Customer has paid the purchase price and charges.

The Seller will process the purchase order only after receiving confirmation of authorization for payment of the total amount due, consisting of the purchase price, shipping charges and any additional charges, as expressly stated.

Product availability

Inventories are not synchronized in real time, therefore, it is possible that some product on the site is not currently available. In this case, Lory Veterinary Projects will inform the customer by e-mail within 48 working hours (Saturdays, Sundays and holidays excluded); also, as soon as possible, and in any case within 30 days from the day following the arrival of the confirmation e-mail. Upon the customer’s request, it will replace the goods with another of the customer’s choice.

E-commerce shipping and delivery

Lory Veterinary Projects will deliver the grooming consumables (shampoo, scissors, clippers, etc.) to the carrier within 5/6 business days (Saturdays, Sundays, holidays excluded) after payment of the total amount due, consisting of the purchase price of the product(s) and any shipping charges. The purchased goods will be delivered to the destination address specified by the customer in the purchase. The customer will receive an e-mail confirmation of the shipment, containing the confirmed data and, in the case of express couriers) the tracking-number to track the product directly from the site of these couriers. Orders with a large number of items require more preparation and packing time, so they may experience delays in shipping. Any delays will not result in cancellation of the order. Once the order is placed, delivery cannot be rejected. Any inventories and returns will be charged exclusively to the customer, who will be left with the legal obligation to pay for the purchased item.

Change of shipping address

Changes in shipping addresses are not possible.

Delivery

Delivery of the products is made, to the address indicated by the Customer, only after regular payment of the order or down payment as indicated above, forwarded. The Customer does not have the option of requesting delivery of products to post office boxes, sorting centers and/or the like.

Delivery times are as stated in the purchase order.

In the case of failure to indicate a specific delivery period, it will take place within thirty working days from receipt of payment, subject to different terms for deliveries to business to business (B2B) customers outside the European Union

Upon delivery of the products to the courier, an e-mail confirmation of the shipment may be sent to the Customer. Deliveries will be made from Monday to Friday, during normal office hours, excluding national holidays.

In the event of impediments to delivery due to force majeure or in the event of ancillary delivery charges due to address changes or special causes not specified by the Customer at the time of purchase (example: restricted traffic zones, impossibility of access for dedicated vehicles, high floors), the Seller will contact the Customer by e-mail to inform him/her of the delay in delivery time or any ancillary costs. The Seller shall not be held responsible in any way for any delays due to the acts of third parties e\or force majeure.

Delivery is considered completed when the product is made available to the Customer at the address specified in the order form.

In case of unavailability of the addressee, or other person authorized to receive the shipment at the time of the delivery attempt, the express courier will make a further delivery attempt, in case even the second attempt is unsuccessful, the express courier will issue a paper notice containing its contact details and the pick-up point where it will be possible to collect the products. If the Customer does not pick up the products from the pick-up point within 10 days, the order will be returned to the warehouse and the Seller will refund the relevant payment.

In the event that the package shows obvious signs of tampering or alteration, the Customer must mark it at the time of delivery by signing the appropriate document prepared by the courier. In the event of failure to report as indicated above, the Customer shall have no recourse against the Seller who shall not be held responsible for failure to communicate by signing with reservation.

It is advisable to always sign the courier’s waybill “subject to inspection” even when the packaging delivered by the courier seems undamaged. If you refuse the parcel because it is visibly broken, immediately indicate on the courier’s tablet the reason “NECK BROKEN AT SIGHT.” It is necessary to send an email to amministrazione@loryprogettiveterinari.com stating the reason why the package was refused. Failure to state the reason could give rise to disputes and delays. It is mandatory to open the items immediately after delivery to verify that it is complete and the products are undamaged. Couriers deliver to the front door and not to the floor. In case floor delivery is required, a surcharge will be charged. In the case of purchasing bulky products or product supplies, Lory Veterinary Projects reserves the right to ship by TRANSTIR or PORRINI ordinary courier and, if necessary, to estimate the related costs.

Payment

Payment by the Customer can be made by credit card or active PayPal account. The following credit cards are accepted:

  • Visa/Visa Electron;
  • Master Circuit
  • Mastercard the Evolution
  • Apple Pay
  • Mastercard;
  • American Express;
  • Postepay;
  • PayPal

The total amount of the order is committed to the Customer’s credit card or PayPal account at the time the order is submitted to the Seller, with simultaneous acceptance by the Seller, pursuant to Article 4, and activation of the preparation of the products for shipment. In order to prevent Internet fraud, payment made through the site is handled on the network by the bank that manages the Customer’s credit card. For the purpose of payment, the Customer must:

  • in case of payment by credit card, confirm through the site the details of the cardholder of the credit card used for the purchase; then communicate on the site the 16-digit number and expiration date, as well as the relevant 3-digit code on the back of the card;
  • in case of payment by PayPal account, enter the login details in the space provided on the PayPal page to which you will be automatically redirected, and then complete the payment in the manner specified by the service administrator.

The conclusion of the order procedure will be considered effectively completed, following the completion of payment transactions, once the Customer is redirected to the page of the site bearing the confirmation of the acceptance of the order.

In the event that the charge proves impossible due to incorrect data entry by the Customer or other technical causes that will be communicated to the Customer by the payment service administrator, the Customer will not be able to complete the “order confirmation” procedure; if the Customer decides to leave the payment page in the manner indicated by the service administrator, he/she will be redirected to a page on the site that will display the inability to confirm the order.

Payment for products purchased on the site may also be made by Bank Transfer using the order ID as the reason for payment; in this case, the Customer must email the Seller the payment accounting

For purchases not exceeding euro 1,000.00 including vat, the payment of the balance may also be made in cash on delivery; in this case the Customer must pay a deposit equal to 22% of the purchase price by bank transfer or by one of the instruments indicated above

In the event of non-payment, the Seller will charge the costs related to the handling of the outstanding payment to the Customer and refuse to

the relevant purchase order, giving notice by e-mail.

Right of withdrawal

As provided by Legislative Decree No. 206 of 06/09/2005, the Customer is given the right to withdraw from the contract. If not satisfied with the purchase, for any reason, the customer may return the product(s) (excluding damaged ones) within 14 days from the date of receipt of the same. It is specified that the consumer has the option of withdrawal within the 14 days of receipt of the goods; the shipment of the returned products will be borne by the customer/user who may use their own carrier. Given the risk inherent in the return of the goods, Lory Progetti Veterinari invites the buyer who intends to exercise the right of withdrawal to insure, at their own expense, the shipment for the value indicated in the e-mail confirmation of the purchase order.

Modalities: the right of withdrawal does not apply to products made to measure or clearly customizable or which, by their nature, cannot be returned or are liable to deteriorate or alter rapidly. The right of withdrawal can be exercised only for products purchased in their entirety: it is not possible to exercise withdrawal only on part of the product purchased. The right of withdrawal is reserved exclusively for consumers, so it cannot be exercised by legal persons and natural persons acting for purposes related to their professional activity, if any.

Withdrawal is not validly exercised and does not entitle to a full refund of the price, if the product is not returned intact, such as in cases of: lack of original packaging; absence of integral elements of the product; damage to the product for causes other than transportation: abnormal state of preservation of the product. The product must be clean, free of scratches, damage, dents or abrasions. If this is not the case, Lory Veterinary Projects will apply the terms of the point REFUND.

Notification for the right of withdrawal should be made by e-mail to the following address: commerciale@loryprogettiveterinari.com or by telephone at no. 0522.882060.

Guarantees- Consumer Warranty

The products offered on the site comply with current national and EU legislation in Italy.

Images and colors of products posted on the site may differ from the actual ones due to the local settings of the systems and/or tools used to display them.

To all products sold on the Site applies in the case of business-to-business sales, the warranty provided for in Articles 1490 et seq. of the Civil Code.

The Customer must report the defect or defect no later than 8 days after its discovery by sending a Pec, e- mail or registered letter with return receipt to the Seller; different forms or terms of reporting are not to be considered valid and operative.

Articles 1490 et seq. of the Civil Code apply to anything not provided for here.

Products repaired, modified or in any way altered by the Customer are excluded from the warranty. Also excluded from the scope of the warranty are any failures or malfunctions or defects of any other kind caused by accidental events or by the Customer’s responsibility or by use of the product not in accordance with its intended use and/or with what is provided in the technical documentation attached to the product, if any, or in the instructions for use relating to it.

Sale made to Consumer

In case of sale made to Consumer, by which is meant, the natural person who accesses with purposes not related to the commercial, entrepreneurial or professional activity possibly carried out, will be applicable the provisions contained in the Legislative Decree No. 206 of 6.9.2005 (“Consumer Code”).

The goods in such a case are covered by the Legal Guarantee of Conformity provided for in Articles 128-135c of the Code

Consumer Affairs (“Legal Warranty”). The Legal Warranty is for consumers only.

Consumer Customers who purchase a product ì benefit from the legal guarantee of conformity to which the Seller is obliged under Article 130 of the Consumer Code, as seller, in case of lack of conformity of the product with the contract (“Legal Guarantee”). Pursuant to the law, in case of applicability of the Legal Warranty, the Customer is entitled to the restoration of the conformity of the good without expenses by: (i) repair or replacement, or

(ii) if this is not possible, to a reduction in the purchase price or to termination of the contract. The seller shall be liable to the consumer user for defects in conformity of the product existing at the time of delivery, if such defects become apparent within the period of two years from the date of delivery. If a defect becomes apparent within the period of two years from the date of successful delivery. However, the user has the burden of reporting the lack of conformity within the period of two months after its discovery.

Unless proven otherwise, conformity defects arising within one year of delivery of the product are presumed to have existed on that date, unless such assumption is inconsistent with the nature of the product or the nature of the conformity defect. To be eligible for the Legal Warranty, the Customer must therefore provide proof of the date of purchase and delivery of the good.

Also excluded from the scope of the Legal Warranty are any failures or malfunctions or other defects caused by accidental events or by the user’s responsibility or by use of the product not in accordance with its intended use and/or with the provisions of the technical documentation attached to the product, if any, or in the instructions for use relating to it.

Seller’s Responsibilities

The Seller agrees to correct all errors in the description of the products offered on the Site, as soon as possible.

The Seller shall not be liable in case of damages, of any nature whatsoever, resulting from the installation and/or use of the product improperly and/or not in accordance with the instructions provided by the manufacturer as well as in case of damages resulting from unforeseeable circumstances or force majeure.

In no event shall Seller be held liable for non-performance of any of its obligations under the contracts subject to the General Terms and Conditions in the event that the non-performance is caused by unforeseeable circumstances and/or force majeure, including, but not limited to, natural disasters, acts of terrorism, network malfunctions and/or power outages.

Suspension of Service

The Seller reserves the right to temporarily suspend, without prior notice, the provision of the Services on the site for the time strictly necessary for the technical interventions necessary and/or appropriate to improve the quality of the same Services.

Site content and intellectual property

The content on the Website such as, but not limited to, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on the Website, including menus, web pages, graphics colors, patterns, tools, fonts and website design, diagrams, layouts, methods, processes, functions, and software, are protected by copyright and all other intellectual property rights of Seller and other rights holders. Reproducing, modifying, duplicating, copying, distributing, selling or otherwise exploiting the images, contents of the Website is prohibited unless previously authorized in writing by Seller Any use of the contents of the Website for commercial and/or advertising purposes is also prohibited.

All other distinguishing marks, if any, which distinguish the products sold on the Site are trademarks of their respective owners and are used by Seller under license for the sole purpose of distinguishing, describing, and advertising the products for sale on the Site.

Any use of the above distinctive signs that is not in accordance with the law and as unauthorized is prohibited.

Privacy

The collection and processing of data are carried out for the management and execution of present and future purchase orders and in particular for the performance of obligations arising from these General Terms and Conditions of Sale.

A copy of the Privacy Policy can be found on the site.

Major Force

The performance of services by the Seller may be suspended in the event of the occurrence of a fortuitous event or force majeure that prevents or delays their performance. Examples include, but are not limited to, war, riots, insurrections, strikes, pandemics, and supply delays attributable to third-party suppliers.

The Seller will inform the Customer of the occurrence of the case of force majeure. In the event that the suspension of the service should extend for a period longer than 20 working days, the Customer will have the opportunity to cancel the order placed and will be refunded the amounts already paid.

Applicable Law and Jurisdiction- Consumer’s Forum

These terms and conditions are governed by Italian law, the official language of the Terms of Sale is Italian.

For the settlement of disputes arising from the interpretation, validity, execution of these Conditions

Generali, exclusive jurisdiction is the court of Reggio Emilia.

If the Customer is a Consumer, in case of disputes concerning these general conditions of sale, the Customer is informed of the possibility of recourse to dispute resolution bodies listed on the website: https://ec.europa.eu/consumers/odr/ without recourse to the court.

It is in any case without prejudice to the Consumer Customer’s right to resort to ordinary channels for the resolution of disputes arising from the interpretation, validity and/or execution, of these general conditions of sale and in this case the mandatory territorial jurisdiction will be that of the judge of the place of residence or domicile of the consumer.

If you have any questions, you should contact the Seller’s Customer Service Department at info@loryprogettiveterinari.it Last updated: 16 June 2025